- By quade
- 27 August 2023
13th Philippines SSON Shared Services & BPO Week: Driving Excellence
Revealing Plans to Make Sure Shared Services and BPO Work in the Philippines Are Ready for the Future
The Importance of the 13th Philippines SSON Shared Services & BPO Week
In the Philippines, where companies are working together to save money and deal with new technology changes and global business challenges, they just had the 13th Philippines SSON Shared Services & BPO Week in Manila.
At the event, ProHance was the biggest supporter and Biddappa “Sachin” Machanda, Country Manager and Vice President, ProHance Philippines was also one of the main speakers.
This event where people meet face-to-face was really important for big bosses in different businesses. They got together to talk about new ways to make their companies better, update how things are done, and make sure that places, where many companies get help with tasks (shared service centers) and outside companies that do some tasks for them (Business Process Outsourcing organizations), can keep going well into the future.
The Philippines plays a big part in the global IT and business services industry, making up 13% of it. The problems facing this industry right now are really important because they affect how the Philippines’ shared service centers and BPO companies do. Since the Philippines is a top spot for outsourcing, the future of this industry depends on how well it can change and improve to meet what customers want and to work with people from different generations.
Key Discussions at Shared Services & BPO Week
During Shared Services & BPO Week, important leaders in the industry came together to talk about some really important things. They discussed making businesses better by using technology and machines, coming up with new ideas for growth, and making sure everything runs smoothly. They also talked about making customers really happy and making sure employees feel valued.
The event served as a hub for thought leaders, fostering knowledge exchange and networking opportunities while equipping participants with practical insights to enhance their operational capabilities. It revolved around key themes such as modernizing core business functions through digitalization and automation, driving innovation and growth, emphasizing operational excellence and end-to-end process integration, improving user experiences, crafting compelling employee value propositions for a multi-generational workforce, and laying the groundwork for a robust culture of continuous improvement to fuel sustainable innovation.
In today’s world, being able to adjust is super important for doing well. The 13th Philippines SSON Shared Services & BPO Week was like a bright light that showed the way for business leaders. It gave them the information and plans they needed to do really well even when things were changing a lot.
