Building Custom MCP Servers: When and Why Your Business Needs One
A technical guide to Model Context Protocol servers — what they are, when they make sense, and how to build one for your workflow.
Blog
Notes and news on software development, AI adoption, and the outsourcing industry.
Optimizely Commerce Payment Provider Migration: Why Checkout Integrations Break After Upgrade
Payment provider interfaces, tokenization, and callback contracts change between Commerce versions — here is what breaks at checkout and the migration path that avoids failed transactions.
Optimizely CMS 12 to 13 Upgrade: A Real-World Migration Timeline and Budget
What a real Optimizely CMS 12 to 13 upgrade looks like: timeline, costs, hidden gotchas, and how to avoid scope creep.
AI Business Transformation: A Practical Readiness Assessment Framework
How to evaluate whether your business operations are ready for AI adoption — a practical framework without the hype.
The Direct CMS 11 to 13 Leap: Migration Patterns for Teams That Skipped CMS 12
Unique challenges of migrating directly from Optimizely CMS 11 to CMS 13: skipping ASP.NET Identity entirely, dealing with .NET Framework to .NET 10 runtime jump, and handling the massive content model and authentication surface area all at once.
We’re Excited to Annouce “OpAgents” Our New AI Agent as a Service (AAAS) for Marketing & Business
March 27, 2025 – Today, geniusOS is thrilled to announce the launch of OpAgents, a groundbreaking AI Agents as a...
The Ultimate Guide to bpo Services in the Philippines for American Companies
Why American Companies Choose the Philippines for BPO Services American companies are increasingly turning to the Philippines for BPO services...
AI Call Center Adoption: 3 Major Considerations
With AI taking the world by storm, it is easy to jump into the bandwagon, but there are many considerations before starting AI call center adoption to consider.
AI Call Centers Predictions and Trends for 2025
As the year comes to an end, the question many experts are curious about the call centers predictions in the coming year and how it might affect the industry.
The New Call Center Business Model: AI Call Centers
Although once seen as a temporary trend, AI is now becoming an essential part of the call center business model that will soon dominate the world.
Labor Risks With Increasing AI Automation In Philippine Call Ceneters
Although the Philippines is one of the fastest adaptors in AI automation, there remains many issues. Things like labor issues remain a continued risk.
How Blockchain Tools Are Changing the BPO Industry
With the rapid development of new technologies, BPOs must learn to adopt them into their system to make the most of them. Among them are blockchain tools.