Notes and news on software development, AI adoption, and the outsourcing industry.
Unique challenges of migrating directly from Optimizely CMS 11 to CMS 13: skipping ASP.NET Identity entirely, dealing with .NET Framework to .NET 10 runtime jump, and handling the massive content model and authentication surface area all at once.
March 27, 2025 – Today, geniusOS is thrilled to announce the launch of OpAgents, a groundbreaking AI Agents as a...
Why American Companies Choose the Philippines for BPO Services American companies are increasingly turning to the Philippines for BPO services...
With AI taking the world by storm, it is easy to jump into the bandwagon, but there are many considerations before starting AI call center adoption to consider.
As the year comes to an end, the question many experts are curious about the call centers predictions in the coming year and how it might affect the industry.
Although once seen as a temporary trend, AI is now becoming an essential part of the call center business model that will soon dominate the world.
Although the Philippines is one of the fastest adaptors in AI automation, there remains many issues. Things like labor issues remain a continued risk.
With the rapid development of new technologies, BPOs must learn to adopt them into their system to make the most of them. Among them are blockchain tools.
Workers from local call centers have reported huge changes in the industry from AI call center tools which have both improved and worsened the industry.
Follow our guide as we explain how you can address the rapidly changing AI call center industry. We will ecpalin practical steps in our guide below.
With the development of AI tools, they have found use in many industries. That is why under geniusOS, we are studying their potential in call centers.
Acquire BPO has warned that although AI is useful, negative experiences can be a major turn off for customers of from using your products.