The Ultimate Guide to bpo Services in the Philippines for American Companies
Why American Companies Choose the Philippines for BPO Services American companies are increasingly turning to the Philippines for BPO services...
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BPO News and Events
Keep up with what's going on in the Business Process Outsourcing (BPO) world. Our articles talk about the latest trends, stories of success, and events in the outsourcing business. Learn how outsourcing can help your company, find out about any important changes in the industry, and get tips on how to do it right. Staying in the know about BPO News and Events can give your business an edge over the competition. Take a look at our collection of articles about BPO News and Events. Learn how geniusOS, the partner you can rely on for outsourcing, can make this part of your business work even better.
How Blockchain Tools Are Changing the BPO Industry
With the rapid development of new technologies, BPOs must learn to adopt them into their system to make the most of them. Among them are blockchain tools.
Acquire BPO Warns of How AI Experiences Can Turn Customers Off
Acquire BPO has warned that although AI is useful, negative experiences can be a major turn off for customers of from using your products.
BPO Worker Shortage Affects Philippines AI Adoption
The BPO worker shortage in the Philippines may affect their adoption to AI as some employers have cited a shortage of experienced workers who can use AI tools.
Trump Presidency Means Trouble for Philippine BPO Industry
Alarm bells are being raised within the Philippine BPO Industry with the potential of a Trump Presidency as it may spark chaos in the market.
Teleperformance BPO Spearheads Volunteer Program
Teleperformance BPO is making strides in the country not just in the business sector, but also in public works thanks to its new volunteer program.
BPO Tourism Pageant Returns After 5 Years
After a five year hiaturs, the BPO Tourism Pageant returns to help people understand this major industry. Now the beauty queens shall compete for the title.
Experts Estimate That 40% of BPO Jobs Will Operate Outside NCR by 2028
With remote working growing in the country, some leading BPOs believe that as many as 40% of BPO jobs will operate outside of the capital region by 2028.
Kenyan BPOs Set To Be A Favorite in the BPO Market
Kenyan BPOs are quickly becoming a darling in the BPO market with its growing industry. Their growing market and services, they are set to dominate the region.
BPO Players Support PBDN’s Annual Conference on Disability Inclusion
BPO Players across the country have given their support on the third annual PBDN conference on providing inclusion for persons with disabilities.
Digital Minds BPO Sets Up New Headquarters in Naga City
Digital Minds BPO is excited to announce the establishment of their newest headquarters in Naga City. This is here to celebrate the companies continued growth.
Philippine Market Focuses On Keeping BPO Investors Happy
With the development of the BPO industry here, a new shift is happening to ensure steady investments by keeping BPO investors happy with changes and innovation.
Secret Reasons for Cape Town BPO Sucess
Cape Town BPOs has recently revealed the reasons for their success in the outsourcing industry and how other players can succeed when entering the market.
Acquire BPO Improves Development With Acquire.AI
Acquire BPO is set to continue its astronomical growth with expansion plans and the acquisition of Acquire AI to improve its BPO services for its customers.
BPO AI Created to Combat Self-Service Fraud
To combat the growing risk of self-service fraud, famous outsourcing and automation comapny CX Automation has created their BPO AI to deal with this threat.
ACT BPO Begins Operating New Site in Johannesburg South Africa
ACT BPO has come out with exciting news, saying that their new site in Johannesburg, South Africa is now up and running. They will begin operations soon.
Uzbekistan BPOs Try to Gain Global Prominence
With its growing economic reforms, Uzbekistan works to gain prominence in BPOs. Uzbekistan BPOs are trying to use their advantages to find their place.
BPO Services Can Help Businesses Survive During Economic Hardship
BPO services have emerged as one of the methods for businesses to survive economic downturns by providing cost-cutting measures while staying efficient.
Wipro BPO Postpones Expansion Plans over CITIRA Taxes
Indian Wipro BPO has recently announced that it will halt its planned expansion plans in the Philippines, citing concerns over the upcoming CITIRA tax program.
Wal-Mart to Increase Overseas BPO IT Support
Wal-Mart has announced plans to further increase its overseas BPO IT services to manage its growing grocery empire. They have approached BPO giants like India.
Iloilo BPO Firm Expansion to Benefit Illongos
The planned expansion of Iloilo BPO firms into the city is set to provide many benefits to the locals who can see increased employment and quality of life.
Professionalizing BPO Sector Skills is the Future of the Industry
With technology developing, many jobs in BPO work are under threat, but there is a solution. Improving BPO sector skills has emerged as the key for workers.
New BPO Spaces To Be Picked Up From Former POGOs
With the recent POGO ban in the Philippines, many new office spaces have opened up and it appears like these will be converted into BPO spaces.
Northern Samar Welcomes BPO Investors To Operate on Their Island
The province of northern Samar hopes to boost their economy by inviting BPO investors to open their facilities in the island and job opportunities.
DOLE to Help Displaced POGO Workers Find Work in BPOs
With the recent POGO ban in the Philippines, DOLE has stepped in to provide support to the displaced POGO workers, allowing them to find work within IT BPOs.
AI IT BPOs Are Redefining the User Experience
With AI being integrated in BPO services, there are are many new services and tools offered. We shall explore the benefits of these AI IT BPO services.
South African BPOs Reveal IT Roadmap for Innovation
Several South African BPOs have come out with their planned roadmap for the future of their industry and highlighting the development and innovation
Cynergy BPO Revolutionizing E-Commerce With Their VR Systems
Discover how Cynergy BPO is transforming e-commerce with new VR systems, enhancing customer experiences and revolutionizing online shopping. Learn more now!
Infosys BPO Wants to Combine Its Services to Revive Growth
Discover how Infosys BPO plans to revive growth by combining its services, enhancing efficiency, and driving innovation in the business process outsourcing.
BPO Employees Face Maximum Risk From AI Development
BPO employees are at high risk from AI development. Discover how automation threatens jobs and what steps can be taken to secure the future here.
Growing Threats to the Philippines BPO Industry: AI And Talent Shortages
Explore the mounting challenges facing the Philippines BPO industry: from AI advancements to talent scarcity. Discover how these trends reshape its future.
Philippine IT-BPM Sector Expected to Hit Growth Targets
Discover how the Philippine IT-BPM sector is poised to meet its growth targets, driven by innovation and global demand. Stay updated on industry projections.
Can Wi-Fi HaLow Be What Connects AI-Based IP Cameras
Artificial intelligence (AI) and machine learning (ML) have spread into various business sectors in the last two years, impacting different...
BPO Tech Advancements Provide New Horizons for PWD Staff Members
MANILA— On Wednesday, the business process outsourcing (BPO) company Accenture said that it is giving its PWD (persons with disabilities)...
Amazon’s Latest Release: A $195 Thin Client with the Familiar Look of a Fire TV Cube
Amazon Web Services has reimagined one of its most well-known consumer products for use in business settings. A new software...
Amazon’s Q Introducing ‘DataWise’: Your AI Navigator for Company Insights
Amazon Q is a chat application that allows businesses to ask questions unique to their enterprises. It was launched by...
Cape Town’s BPO Excellence Takes Center Stage with ‘Sunday School’ Opening
Cape Town has established a school aimed at educating jobless kids and giving them a firsthand look at the business...
Fintech Compliance Is Shaped by Data Technologies
Businesses that provide financial services, particularly fintechs, must keep an eye out for blacklisted people and companies on global watchlists....
OTPs Beware: The Era of Passkey Security is Here
G+D, which has been in business in India for more than 20 years, has developed along with the payment ecosystem...
IT-BPM’s AI Council Shapes the Path for BPO Excellence
According to the IT and Business Process Association of the Philippines (IBPAP), the sector intends to use generative AI to...
Jobstreet’s Dynamic Talent Platform: The AI-Powered Revolution in Job Search
By integrating its parent company's cutting-edge artificial intelligence (AI) technology into the employment platform, leading online job board Jobstreet is...
Outsourcing Is Like Choosing a Life Partner Select Intelligently
Businesses would do well to look for partners who actually want to be business partners, not merely suppliers of IT...
PayPal Becoming A Necessity for Continued BPO Development
As the BPO industry continues to grow in Bangladesh, some experts have cited the country's need for easy money transfer...
iQor BPO Announces New AI-Optimized Apporach for Business
iQor BPO is a leading organization that specializes in providing digital services and provides these services to many customers across...
CREATE Act Will Allow BPOs to Provide Work-from-home Setups With Tax Benefits
As the Philippine House of Representatives amends the CREATE Act, BPOs can offer work-from-home setups and maintain tax benefits. These...
Ctg’s BPO Summit Explores the Next Frontier in Outsourcing Excellence
Thursday, November 9 was a big day for the Bangladesh Association of Contact Centre and Outsourcing (Bacco). These major BPO...
Sri Lanka Holds IT BPO Conference in Dubai
The Consulate General of Sri Lanka in Dubai and the Northern Emirates has recently hosted a BPO-IT session regarding the...
Recent Cyberattacks Threaten the Philippines BPO Industry Reputation
The recent cyberattacks perpetrated against various Philippine government agencies and businesses have left the country reeling. Not only has this...
Iloilo City’s Power Grid Expected to Bring in BPO Investments
The enhancements in Iloilo City's power infrastructure, as highlighted by Dr. Winston Padojinog, the University of Asia and the Pacific's...
US BPO Afni Expected to Expand Their Quezon City Office
Quezon City remains the Philippines' largest city in terms of population and one of the largest in terms of economic...
Cape Town Welcomes British BPO Investors in the City
Alderman James Vos, a member of the Mayoral Committee for Economic Growth, recently held a high-level meeting in Cape Town...
Indian Call Centers: Redefining Outsourcing Excellence
Among the robust and massive Indian economies is the business process outsourcing (BPO) industry. This intricate industry has become a...
Recent Report Predicts Continued Growth in the BPO Industry!
There has been big News in the BPO industry recently as Report Ocean has recently published a research document regarding...
Business Process Outsourcing Industry Sees Slow But Steady Growth in Bangladesh
Business process outsourcing (BPO) has slowly grown to become a big part of the Bangladeshi economy. It has been responsible...
Indian BPO and IT Sector Badly Affected By Hiring Slowdown
Employment opportunities in many of India's white-collar sectors have reported a serious decline. Information technology (IT) and business process outsourcing...
The Incubation Scheme Designed to Cultivate Growth and Excellence for Small BPOs in the Philippines
With the BPO industry growing at a fast pace, many new companies have begun to emerge across the Philippines in...
The Future Outlook for the Philippine IT-Enabled Services and BPO Sector.
In the last few years, the IT-enabled services (ITES) and business process outsourcing (BPO) sectors have grown to be major...
The Risks of AI on Low-Skilled BPO IT Jobs
The BPO, BPM, and IT sectors in India are a vital part of the country's economy, employing 50,000,000 people, and...
58% of Outsourcing Businesses in the Philippines Fail According to Cynergy BPO
The Philippines has emerged as a giant in the call center outsourcing industry. Services like this are a large contributor...
The BPO Industry Set to Create 1.7 Million New Jobs in the Philippines
According to an announcement made by THE IT and Business Process Association of the Philippines (IBPAP), they are expected to...
2023-2028 Overview of IT Outsourcing Market: Size, Trends, and Report on Share
In 2022, the worldwide IT outsourcing market was worth $550.5 billion. In the future, IMARC Group predicts it will grow...
BPO HR Solutions: Leading the Charge for a Thriving Philippine IT-BPM Industry
The Philippines has slowly begun its push towards an increasingly digital economy, and one of the businesses leading the way...
Japan Establishes Their Own ChatGPT-Like AI
Many people know Japan for its advanced cities and robots. It's not surprising that they use smart computer programs. For...
AI Chatbots: Creating Software in Under 7 Minutes for Less Than $1
Do you think smart computer programs run a tech company by themselves? Scientists from Brown University in the US and...
Academic Institutions and Businesses Are Strongly Encouraged Not To Underestimate the Significance of AI
The president of the Asia School of Business (ASB) emphasized the urgency for the Philippines to accelerate its learning and...
PH Is Actively Progressing Toward a Digital Future, According to Marcos
The Philippines is actively progressing towards a digital future, as stated by President Ferdinand R. Marcos Jr. on Wednesday. "The...
Where Do New Startups Fit in the Local BPO Scene?
We're aware that the Philippines is famous for its talented workforce. Specifically, companies that handle tasks for other businesses (like...
E-Commerce Customer Service in the Philippines: Making Customers Happy
When it comes to online shopping, how customers feel is what makes one store stand out from another. In the...
Cebu Remains a Significant BPO Hub for Business Expansion
Cebu, a city in the Philippines, is expected to continue growing as a significant center for Business Process Outsourcing (BPO)...
NTT DATA plans to hire twice as many people in the Philippines
NTT DATA, a company that helps other businesses with digital and IT services, has opened a new office in Bagumbayan,...
13th Philippines SSON Shared Services & BPO Week: Driving Excellence
Revealing Plans to Make Sure Shared Services and BPO Work in the Philippines Are Ready for the Future The Importance...
The BPO Industry is Growing Despite Facing Difficulties
Business Process Outsourcing (BPO) is still one of the top industries when it comes to sending money back to our...