• By quade
• 20 September 2023

BPO HR Solutions: Leading the Charge for a Thriving Philippine IT-BPM Industry

The Philippines has slowly begun its push towards an increasingly digital economy, and one of the businesses leading the way is BPO Global Business. This company has reaffirmed its commitment to providing a reliable service to the Philippine Information Technology and Business Process Management (IT-BPM) sector through its BPO HR Solutions.

With the rise of online businesses, the gaps in talent and experience have been increasing, which is why Global Businesses’s solutions are meticulously crafted to help the workforce acquire, retain, and nurture its personnel. This will allow HR employees to keep up with the increasingly intricate and specialized skills that the industry requires.

The Exciting Start of the Employee Journey

One of the issues with existing employee recruitment processes is that they are limited only to local talent pools. Global Business tries to change that with its BPO HR solutions. By using modern technology, they can overcome most geographical issues and recruit people well beyond the area.

These systems still manage to maintain high-quality standards as Global Business uses targeted recruitment campaigns. Campaigns like this harness data-driven platforms and algorithms to find the best possible candidates.

One of these is Inquiro, a data-driven solution where you can discover the profiles of your audience outside of their existing networks. Then there is AdSpark, which uses Globe’s customer intelligence and assets to function as a full-service digital agency. Lastly, there is M360, which is a web-based message platform that allows you to blast messages across multiple channels at once. All of these systems allow BPO companies to cast their net and recruit the best candidates not just for their cities but across the country.

The process doesn’t just end with finding candidates. You can also enjoy a faster and more efficient screen and interview process if you use IVES. This is a cloud-based interactive voice response (IVR) tool that allows you to automate calls for potential recruits. Aside from that, Yondu lets you use chatbots to automatically respond to messages and can be programmed to respond to questions. M360 also helps by allowing you to send simple SMS broadcasts to applicants.

All of these systems can significantly improve an employee’s experience, as shown by the findings of McKinsey & Co.’s research. These improvements can lead to sustained success and allow for a smoother transition in the hiring process.

Globe Business also offers tools to monitor a candidate’s progress and how far along the application process they are to help optimize it for HR operations.

Managing Retention and How It Ensures Employee Loyalty

It isn’t just to recruit employees but also to keep them around for long periods of time. Once again, Global Business’s BPO HR Solutions claims to have a solution to make employees’ stays as enjoyable as possible. They do this by using a set of BPO engagement and retention solutions that can help understand what employees want and ensure they are satisfied. In such an environment, employees can hopefully feel more fulfilled and remain in the business.

This solution includes an assortment of tools, such as upskilling with Globe University (GU) and DigiOffice and creating enjoyable recreational activities with Office GFest. Together, this BPO HR solution cultivates an environment where employees are productive and satisfied. This feeling encourages them to keep working and helps them feel fully engaged.

When employees do have issues, BPO HR solutions also provide tools for Human Resources departments to address these issues, letting them handle the industry’s most pressing challenges. With a proactive approach like this, you can expect sustainable growth even in the changing and uncertain times of today’s BPO landscape.

Why is Globe Business Your Trusted Partner

The industry is expected to reach $58.9 billion by 2028 and will employ 1.1 million employees. With such a huge industry, Globe Business BPO HR Solutions can help in the growth of this industry by assisting in the transition to the digital world.

This is a huge responsibility for any company, and Globe Business takes pride in this role as one of the main service providers. With their HR solutions, they hope to grow this role even further and become the country’s leading BPO and IT-BPM provider.