• By quade
• 21 August 2024

Acquire BPO Improves Development With Acquire.AI

Acquire BPO is taking its next major step in expansion with the opening of its new US headquarters. This will further increase expansion and strengthen its position. Not only that, the company also plans to improve operations with the adoption of AI tools. 

Among the new tools they developed and launched is Acquire.AI, a new tool that will speed up the workload and allow the company to spend more time expanding its influence across the world. 

Acquire BPO Expansion in the Industry

The company had its start in Melbourne and began operations in 2005 by Scott Starvretis. The company continued to grow throughout the country and later to the rest of the world including the Philippines, United States, and the Dominican Republic. They now employ more than 9,5000 employees by providing services like customer service, tech support, sales efforts, marketing, back office activities, and software development.

In 2023, Acquire BPO made another bold move by setting up a headquarters in Irving, Texas to show its commitment to its expansion plan. This move was a sign of the company’s commitment to expanding its influence and growing the business. The office will support the creation of 130 new jobs shortly.

More importantly, it will also be a big part of adopting newer technologies like AI for their services. 

“The launch of our U.S. headquarters marks a new chapter in our story – one where we redefine the standards of service and efficiency in the BPO sector. The Irving site embodies our core values of transparency, collaboration, passion, and impact. With this launch, Acquire BPO is not just opening a new office; we are unlocking new opportunities to better serve our clients and contribute significantly to the industry’s evolution.”

-Scott Starvretis, CEO of Acquire BPO

They believe that AI will become a major part of the development process and allow them to keep up with growing competition. This is because Texas boasts a burgeoning tech sector which is critical for many BPOs, just as many sites here like Taguig and Makati are excellent business hubs for BPO operators.

Acquire Pushing in the AI Market

With their success in expanding the company, Acquire BPO has also started to add new technology like AI. They recently released Acquire.AI which is meant to help companies access greater BPO services using the tool. 

They believe that this provides the field of AI is constantly evolving, making the implementation and maintenance of AI-driven solutions both challenging and intricate. Acquire BPO recognizes that embracing AI is crucial for businesses to optimize their operations, boost profitability, and elevate the overall customer or client experience.

“We’re thrilled to introduce Acquire.AI services that empower businesses regardless of their stage in the AI journey to deliver transformational value. Aligned with our company’s strategic vision, Acquire.AI underscores our commitment to innovation, enabling businesses to leverage AI for a competitive edge.”

-Scott Starvretis, CEO of Acquire BPO

Acquire.AI says this is designed to meet the unique needs and expectations of multiple clients. They harness the team’s existing knowledge and expertise to give the AI the data to train on. This includes different topics such as finance, health care, logistics, and energy.

How Can BPOs Benefit From Acquire BPO?

The BPO industry as a whole stands to benefit from the expansion and innovative ideas that Acquire BPO has to offer. One of its most unique ideas is creating an AI unique to its features, something that other major BPO players should consider. This is a unique opportunity to leverage their expertise in a way that is unique to them and improves the services provided to international clients.

More importantly, this success highlights the importance of BPOs operating in tech-friendly markets. Having easy access to the growing Texas tech sector could make creating and running this AI much easier.

Lastly, the success of such a major player in the BPO industry like Acquire BPO can be a huge help in showing the viability of the BPO sector. Having such a huge player taking off while inspiring other investors to continue supporting other BPOs.