• By quade
• 4 September 2024

Teleperformance BPO Spearheads Volunteer Program

French outsourcing giant Teleperformance BPO has once again taken part in the annual  Brigada Eskwela program. This Department of Education (DepEd) initiative is aimed at helping mobilize both public and private sectors for the betterment of the local students.

The purpose of the program is for volunteers to help build and establish public school facilities in anticipation of the school year. This will help ensure that the students receive the best possible education and infrastructure.

Teleperformance BPO’s Role in Brigada Eskwela

This year, Teleperformance BPO sent a team of volunteers to help with operations in Brigada Eskwela and were pleased to report a sizable increase in the number of volunteers they received compared to before. This time, they saw 26% more people volunteering compared to previous years.

In total, 242 people joined in various locations across the country, something they have touted as a demonstration of their employees’ selflessness, dedication, and willingness to solve a problem. All things are important in running a successful outsourcing business. 

“We are proud to see a continued increase in volunteer hours each year. We’ve recorded 1,500 volunteer hours for this year’s Brigada Eskwela for on-location activities alone. That does not include all the time spent on the preparations and coordination for the actual school activities.” 

-Jeffrey Johnson, Chief People Officer and Citizen of the World Chairperson.

One of their teams, cleverly called TP Dream Builder gathered volunteers from nine Teleperformance BPO locations and put them to work helping repair schools, repainting the buildings, cleaning the grounds, and setting up furniture. 

“Seeing how our employees have generously shared the gift of time and how truly passionate they are to support our philanthropic efforts makes us proud.”

-Jeffrey Johnson, Chief People Officer and Citizen of the World Chairperson.

Teleperformance BPO has assisted in schools all over the country this year including in Cagayan, Davao, Cavite, Baguio, Pasig, and Bacolod.

Teleperformance BPO’s History of Sucess

Their participation in the Brigada Eskwela program is just a piece of their long history of success in the country. Teleperformance BPO is a part of the parent company, Teleperformance Group which began operations in the Philippines in 1996. In almost three decades, they have grown to become one of the largest and most favored outsourcing centers in the country.

As of 2024, the company has over 60,000 employees and 45,000 workstations. These are spread out across 27 locations in various cities like NCR, Antipolo, Cavite, Laoag, Cebu, Davao, and General Santos.

But size is not everything and they were listed as a certified Great Place to Work®. They are one of the first places in the Philippines to receive this certification and have consistently received it since its early years. By 2023, Teleperformance has reported earning €8,345 million (US$9 billion) and net profit of €602 million.

How Does Teleperformance BPO Help the Industry?

Teleperformance BPO sets an example that many other players in the industry should follow in the coming years. It is the success story in the Philippines, having operated for almost three decades and continues to remain at the top of the game despite all the challenges that have come their way. 

More importantly, they have expanded beyond just another player in the market as their relevance is visible in places outside outsourcing. By participating in government activities and volunteer programs, the business has become respected across the country, getting the eyes and ears of investors and players alike. 

These developments ensure the BPO industry continues to receive positive attention. Even among employees, this will ensure that they feel like their contributions are helping other people.