• By quade
• 15 August 2024

ACT BPO Begins Operating New Site in Johannesburg South Africa

ACT BPO, one of the leading outsourcing services in the USA has announced its successful expansion plan in Johannesburg, South Africa. This expansion is part of their plan to provide additional services to their customers.

The expansion plan comes as their solution to meet growing demand across the world for their services. However, while they want to expand, they do not want to compromise their existing services by providing inferior quality services. They believe South Africa may be the best place to provide a strong workforce and talent.

Reasons for ACT BPOs Expansion Plan

South Africa has long been a major hotspot for international BPO operators due to the country’s excellent time zone, large English-speaking population, and tech-savvy population. By opening a hub here, they can tap into the local talent to provide them with new workers.

This will allow them to continue providing the same services and possibly even expand by tapping into the local talent. This will allow them to find experts in new topics and services.

“We are thrilled to continue our expansion in South Africa, with the addition of our latest location in Johannesburg. This expansion reflects our dedication to serving our clients’ needs and our confidence in the talent and opportunities available in South Africa.”

-Hunter Croft, President and CEO of ACT.

“Automation and nuances of the modern customer experience are resulting in increasingly complex customer interactions. ACT’s decision to expand its footprint in South Africa is driven by a strong market demand for offshore locations offering the ability to handle such complex interactions, supported by an educated workforce and government programs. We have a full pipeline of customers looking to expand beyond the traditional and saturated outsourcing destinations.” 

-Susan Parker, COO of ACT

Plans for ACT BPO in South Africa

ACT BPO’s new Johannesburg site will be run by an expert BPO worker and native, Dillon Pillay.

“ACT’s Johannesburg opening represents a pivotal step in ACT’s journey. I am proud to lead their expansion in South Africa and excited to work with such a talented and motivated team. With this new capacity and highly talented workforce, we are well positioned to meet the evolving needs of our clients with all the benefits this region has to offer.”

-Dillon Pillay, ACT BPO Site Mananger

He is confident that this plan of expanding its presence in Johannesburg will allow ACT BPO to capitalize on the potential of this city and reach more clients worldwide.

More importantly, locals may also benefit from the arrival of such a respected brand. ACT BPO is the leading US provider of customer care. They have provided solutions that integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX).

The company is also notable for being a 100% employee-owned company, allowing it to provide the best experience and services for the employee. This will provide the locals with many new employment opportunities in a space that is welcoming and understanding of their needs.

How Can the BPO Industry Benefit From This Development?

With these developments, other BPOs should pay close attention to what ACT BPO has in store. As a major player in the industry, they are fighting to maintain their lead and other global BPOs should see whether their strategy will look. They can see whether or not this strategy is worth pursuing. 

Major BPO hotspots like the Philippines and India should also pay close attention to what happens and study what makes Johannesburg so successful to try and implement these same changes in their hubs.

Lastly, BPO workers can see how this employee-owned model succeeds in their fellow BPO workers and whether or not this system can improve productivity and prosperity.