The New Call Center Business Model: AI Call Centers
Although once seen as a temporary trend, AI is now becoming an essential part of the call center business model that will soon dominate the world.
Blog
Notes and news on software development, AI adoption, and the outsourcing industry.
Labor Risks With Increasing AI Automation In Philippine Call Ceneters
Although the Philippines is one of the fastest adaptors in AI automation, there remains many issues. Things like labor issues remain a continued risk.
How Blockchain Tools Are Changing the BPO Industry
With the rapid development of new technologies, BPOs must learn to adopt them into their system to make the most of them. Among them are blockchain tools.
How AI Call Center Tools Are Making Philippine Call Centers Better and Worse
Workers from local call centers have reported huge changes in the industry from AI call center tools which have both improved and worsened the industry.
Five Ways to Deal With The Changing AI Call Center Industry
Follow our guide as we explain how you can address the rapidly changing AI call center industry. We will ecpalin practical steps in our guide below.
How geniusOS is Modernizing Call Center Services With AI Tools
With the development of AI tools, they have found use in many industries. That is why under geniusOS, we are studying their potential in call centers.
Acquire BPO Warns of How AI Experiences Can Turn Customers Off
Acquire BPO has warned that although AI is useful, negative experiences can be a major turn off for customers of from using your products.
BPO Worker Shortage Affects Philippines AI Adoption
The BPO worker shortage in the Philippines may affect their adoption to AI as some employers have cited a shortage of experienced workers who can use AI tools.
Trump Presidency Means Trouble for Philippine BPO Industry
Alarm bells are being raised within the Philippine BPO Industry with the potential of a Trump Presidency as it may spark chaos in the market.
Teleperformance BPO Spearheads Volunteer Program
Teleperformance BPO is making strides in the country not just in the business sector, but also in public works thanks to its new volunteer program.
BPO Tourism Pageant Returns After 5 Years
After a five year hiaturs, the BPO Tourism Pageant returns to help people understand this major industry. Now the beauty queens shall compete for the title.
Experts Estimate That 40% of BPO Jobs Will Operate Outside NCR by 2028
With remote working growing in the country, some leading BPOs believe that as many as 40% of BPO jobs will operate outside of the capital region by 2028.