How AI Call Center Tools Are Making Philippine Call Centers Better and Worse
Workers from local call centers have reported huge changes in the industry from AI call center tools which have both improved and worsened the industry.
Blog
Notes and news on software development, AI adoption, and the outsourcing industry.
Five Ways to Deal With The Changing AI Call Center Industry
Follow our guide as we explain how you can address the rapidly changing AI call center industry. We will ecpalin practical steps in our guide below.
How geniusOS is Modernizing Call Center Services With AI Tools
With the development of AI tools, they have found use in many industries. That is why under geniusOS, we are studying their potential in call centers.
Acquire BPO Warns of How AI Experiences Can Turn Customers Off
Acquire BPO has warned that although AI is useful, negative experiences can be a major turn off for customers of from using your products.
BPO Worker Shortage Affects Philippines AI Adoption
The BPO worker shortage in the Philippines may affect their adoption to AI as some employers have cited a shortage of experienced workers who can use AI tools.
Trump Presidency Means Trouble for Philippine BPO Industry
Alarm bells are being raised within the Philippine BPO Industry with the potential of a Trump Presidency as it may spark chaos in the market.
Teleperformance BPO Spearheads Volunteer Program
Teleperformance BPO is making strides in the country not just in the business sector, but also in public works thanks to its new volunteer program.
BPO Tourism Pageant Returns After 5 Years
After a five year hiaturs, the BPO Tourism Pageant returns to help people understand this major industry. Now the beauty queens shall compete for the title.
Experts Estimate That 40% of BPO Jobs Will Operate Outside NCR by 2028
With remote working growing in the country, some leading BPOs believe that as many as 40% of BPO jobs will operate outside of the capital region by 2028.
Kenyan BPOs Set To Be A Favorite in the BPO Market
Kenyan BPOs are quickly becoming a darling in the BPO market with its growing industry. Their growing market and services, they are set to dominate the region.
BPO Players Support PBDN’s Annual Conference on Disability Inclusion
BPO Players across the country have given their support on the third annual PBDN conference on providing inclusion for persons with disabilities.
Digital Minds BPO Sets Up New Headquarters in Naga City
Digital Minds BPO is excited to announce the establishment of their newest headquarters in Naga City. This is here to celebrate the companies continued growth.