- By quade
- 1 August 2024
Professionalizing BPO Sector Skills is the Future of the Industry
Business process outsourcing (BPO) is a growth industry with many opportunities for young people. But along with the opportunities come risks such as the rise of AI and automation. To combat this threat, upskilling BPO sector skills has emerged as the solution.
They believe that improving their employee skills can help them find sustainable long-term work opportunities. The Department of Trade and Industry (DTIC) listed the BPO sector can being a big help in dealing with youth unemployment, creating between a quarter to half a million jobs by 2030.
The Potential of Learning BPO Sector Skills
The BPO sector continues to grow. Rapidly, forcing employees to enter the field without the necessary skills. This leaves them lost in a highly competitive industry without the prospects of advancement or a clear path forward.
The only solution to this problem is for employees to either leave or develop the BPO sector skills to survive. Now, organizations are starting to understand this requirement as they have begun adopting an impact-sourcing model where they reach out to marginalized opportunities to provide training and career opportunities.
These abilities can help sustain rapid growth by cultivating leadership who can train and manage the next generation. It also ensures employees learn the skills to deliver their work efficiently and quickly. Outsourcing can only go so far and companies must learn to grow their own, including BPOs.
What the Data Says with BPO Sector Skills
The recent LinkedIn’s Workplace Learning Report 2024 shows that many employees no longer see skills building as a perk. Instead, it’s becoming a priority for companies to sustain themselves. By now 90% of organizations provide this in some form.
Developing BPO sector skills shows that this spurs company growth and improves innovation, further retaining employees. BPO sector skills are even more important than with regular jobs as workers will encounter a range of different tasks that require flexibility and continuous development.
What Are Companies Doing to Develop BPO Sector Skills
Companies have developed a multipronged approach to dealing with these programs. This includes structured training classes, customer service courses, and technical skills development. These are open even to new hires to ensure that they are up to date on all the BPO sector skills.
Even after these classes end, companies may offer workshops, talks, and webinars to further refine these skills and make sure no one forgets.
These not only teach them skills in their fields but also learn about careers in other departments. This includes learning about Human Resources, Training, Compliance, Technology, and more.
How Do BPOs Benefit from This?
Developing these BPO sector skills does not just help employees and companies now, they can also make way for the future. Training employees allows them to turn into future industry leaders and builds loyalty to their BPO service. By the time they reach the top, they understand the company inside and out. This uniquely positions them to provide the best services possible for their clients as they understand multiple facets of the business.
Providing and constantly supporting these BPO sector skills, also allows BPO providers to have employees well-versed in the issues of the business and the industry, giving room to innovate solutions they can’t find by bouncing around between jobs. This can be achieved through training modules, team building, and coaching sessions
Our geniusOS understands the necessity of continuously upscaling our employees to ensure the best service possible. We provide them with many opportunities to study and learn the tools of the trade both through training and practical experience. If you want to learn more about what we have to offer, you can check it out here.
